SHIPPING POLICY
At ZOAUDY, we want your shopping experience to be simple and seamless from checkout to delivery. Orders are carefully prepared and shipped through UPS/ USPS to ensure reliable delivery and tracking.
PROCESSING TIMES
Orders are processed and verified within 3–5 business days, excluding weekends and holidays.
During high-volume seasons, including sales, holidays, Black Friday/Cyber Monday, product launches, and special promotions—processing times may be slightly longer.
Processing time is the time needed to prepare, package, and hand your order over to UPS/USPS. Processing time is separate from shipping and delivery time.
You can change, cancel or modify your order within 24 hours of placing it. Once your order enters processing, we may not be able to modify or cancel it.
SHIPPING & DELIVERY
Once your order has been processed and shipped, you will receive a shipping confirmation email with your UPS/USPS tracking information.
Estimated delivery times are provided at checkout and begin once your order has been handed over to UPS/USPS.
Please keep in mind that delivery estimates may vary due to carrier delays, weather, holidays, high shipping volumes, or circumstances outside of ZOAUDY's control.
For the most accurate delivery estimate, please refer to the shipping option and estimated delivery date displayed at checkout.
SHIPPING OPTIONS & COSTS
Standard Shipping
- Free on orders over $120
- $8.93 on orders under $120
- Estimated delivery date provided at checkout
- Delivery dates are estimates and may vary depending on UPS/USPS and other circumstances beyond our control.
UPS/USPS DELIVERY DELAYS
ZOAUDY is not responsible for delays caused by UPS/USPS, severe weather, natural disasters, incorrect or incomplete shipping addresses, holidays, customs-related delays, or other circumstances outside our control.
If your package is delayed, please use the tracking information provided in your shipping confirmation email to check the latest UPS/USPS delivery status.
INCORRECT SHIPPING INFORMATION/ RETURNED PACKAGES
Please carefully review your shipping address before completing your order.
If you notice an error in your shipping information, contact us within 24hrs of placing the order. We will do our best to assist you; however, once an order has been processed or shipped, we may not be unable to make changes.
ZOAUDY is not responsible for packages delivered to an incorrect address provided by the customer.
Please make sure your shipping information is accurate and complete when placing your order.
If your package is returned to ZOAUDY because of an incorrect, incomplete, or insufficient address provided at checkout, or because the carrier was unable to complete delivery after multiple attempts, we will process the package as a return once it arrives back to us and has been inspected.
In this situation, a store credit will be issued for the merchandise only. Original shipping and handling fees are non-refundable.
If you would like your order shipped again, you will need to place a new order using the correct shipping address. Any applicable shipping charges on the new order will apply.
LOST, STOLEN, OR DAMAGED PACKAGES
If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.
For packages that are lost, Stolen, or experiencing significant delivery issues, please contact please contact us so we can help you determine the appropriate next steps with UPS/USPS. But remember, ZOAUDY is not responsible for lost or stolen packages marked as “Delivered” by the carrier and does not issue refunds or replacements in these cases.
If the package is damaged, please contact us with your order number, and send us a picture and more information on the damaged product, once received we will review it and, and if we determine that the fault is ours, we will send you a replacement or a refund.
All shipping and handling fees are non refundable!
CONTACT US
If you have questions about your order or shipping, please contact us through our "Contact Us" page. When reaching out about an existing order, please include your order number so we can assist you faster.
Thank you for shopping with ZOAUDY. We appreciate your business!