Return Policy


Thank you for shopping with Zoaudy. We want you to love every item you receive. Please review our return policy carefully before placing your order. By making a purchase with Zoaudy, you acknowledge and agree to the terms below.

RETURN ELIGIBILITY

We accept eligible returns within 14 days of the confirmed delivery date.

To be eligible for a return, merchandise must be:

  • New, unworn, and unwashed
  • In its original condition
  • Free from makeup, deodorant marks, stains, odors, perfume, or other signs of wear
  • Returned with all original tags attached
  • Unaltered, unrepaired, and undamaged

All returned merchandise is inspected upon arrival.

Items that do not meet these requirements may be rejected and will not qualify for store credit.

If a return is rejected because the item does not meet our return requirements, you may request to have the item shipped back to you. A $8.93 reshipping fee will apply and must be paid before the item is sent back. If we do not receive a response within 7 days of the rejection notification, the item may be considered abandoned and disposed of at Zoaudy's discretion.

RETURN WINDOW

Return requests must be submitted within 14 days of the confirmed delivery date.

Pack your merchandise securely in the original packaging, if possible.

Ensure all items are returned in original condition, including tags, paperwork, parts, and accessories.

Include your original invoice or your order number, billing name and address, and a reason for return on a separate piece of paper and in your email to shopzoaudy@gmail.com, and include the reason for your return

Retain your return tracking number to monitor the status of your return. Please note that ZOAUDY is not responsible for lost or stolen packages.

We hope this information helps clarify our return policy. If you have any questions or need further assistance, please don’t hesitate to reach out.

Unfortunately, returns requested after the 14-day return period will not be accepted.

We recommend submitting your return request as soon as possible if you decide an item isn't right for you.

HOW TO REQUEST A RETURN

All return requests must be submitted through Zoaudy's current email, shopzoaudy@gmail.com.

RETURN SHIPPING & HANDLING FEE

  • Pre-paid return labels are not provided. The customer is responsible for return shipping costs.
  • A 10.99 restocking fee will apply to all returned items, and this fee will be deducted from the store credit.

Original shipping charges are non-refundable.

STORE CREDITS

Approved returns are issued as Zoaudy store credit only.

Store credit:

  • Does not expire
  • Can be applied toward a future Zoaudy purchase
  • Cannot be exchanged for cash
  • Is issued after the returned merchandise has been received and approved

Zoaudy does not provide refunds to the original payment at the moment.

EXCHANGES

At this time, Zoaudy does not offer direct exchanges.

If you need a different size, color, or style, you may return the original item if it meets our return requirements and place a new order for the desired item.

FINAL SALE & NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned:

  • Sale items
  • Clearance or marked-down merchandise

Items showing signs of direct wear, stretching, staining, or an unsanitary condition will not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We carefully inspect merchandise before it is shipped. If you receive an item that is damaged, defective, or different from what you ordered, please contact Zoaudy within 24 hours of delivery.

Your claim should include:

  • Your order number
  • A clear description of the issue
  • Clear photographs or video showing the problem
  • Photos of the packaging when relevant

A manufacturing defect refers to a flaw that was present before the item was worn or used.

Once your claim has been reviewed and approved, Zoaudy may offer a replacement or store credit, depending on the circumstances and availability.

WHAT DOES NOT QUALIFY AS A DEFECT

The following are generally not considered manufacturing defects:

  • Damage resulting from normal wear or use
  • Stretching caused by improper fit
  • Rips, tears, or seam damage caused while trying on or wearing the item
  • Damage caused by forcing an item that does not fit properly
  • Zipper or hardware damage resulting from sizing or fit issues
  • Damage caused by improper washing, cleaning, storage, or care

Sizing and fit issues are not considered product defects.

Please review the available size information carefully before placing your order. If you are unsure about sizing, we recommend contacting us before purchasing.

WARDROBING & RETURN POLICY ABUSE

Zoaudy does not accept wardrobing, which refers to wearing an item and then attempting to return it.

Returned merchandise showing signs of wear, body odor, perfume, makeup, stretching, washing, damage, or misuse may be rejected.

We reserve the right to restrict or refuse future purchases or returns from customers who repeatedly violate or abuse our return policy.

RETURNED PACKAGES & INCORRECT ADDRESSES

Please make sure your shipping information is accurate and complete before submitting your order.

If an order is returned to Zoaudy because of an incorrect, incomplete, or insufficient address provided at checkout, or because the carrier was unable to complete delivery after multiple attempts, the package will be processed as a return once it has been received and inspected.

For eligible merchandise:

  • Store credit will be issued for the merchandise only.
  • Original shipping and handling fees are non-refundable.
  • If you would like the order shipped again, a new order must be placed using the correct shipping address.
  • Applicable shipping charges for the new order will apply.

PRICE ADJUSTMENTS

Zoaudy does not offer retroactive price adjustments.

If an item goes on sale after your purchase has been completed, we are unable to refund or credit the difference in price.

ORDER CANCELLATIONS

An order can only be cancelled within 24hrs of purchase. Once an order has entered processing, it may no longer be modified or canceled.

Please review your items, size, color, quantity, and shipping information carefully before completing your purchase.

CHARGEBACKS & PAYMENT DISPUTES

If you have an issue with your order, please contact Zoaudy Customer Service first at shopzoaudy@gmail.com, so that we have an opportunity to assist you.

If a payment dispute or chargeback is filed, Zoaudy reserves the right to provide relevant transaction and order documentation to the payment processor or financial institution, including order details, delivery confirmation, tracking information, applicable policy acceptance, and customer communications.

CONTACT ZOАUDY

If you have questions about our return policy or need assistance with an order, please contact us through the customer service email listed on our website.

Again when contacting us about an order, please include your order number so we can assist you as efficiently as possible.

Thank you for choosing Zoaudy. We truly appreciate your support and look forward to helping you find something you love.